customs Headlines

  • Fearful customers sensitive to size and scope of a data breach while angry customers are not

    Customers who feel afraid in the wake of a data breach care more about the size and scope of the breach than do angry customers, according to research from Binghamton University, State University of New York.
  • Growth Hacking With Customer Feedback

    Seven tips for using surveys to unlock startup growth and innovation.

  • Customer experience is about emotion, not technology

    The most amazing event of my life? This is, so far, undoubtedly the birth of my son. The whole experience did something strange to me. I can precisely remember the hours leading up to his birth. How we woke up, drove to the hospital, the conversations we had. I even remember the smell of the early morning when we walked outside. I can describe the events from minute to minute. No, it’s not that I have the memory of an elephant, the human brain is just wired to store awe-inspiring emotional...

    Podium | The Next Web
  • How DTC Brands Are Lending Each Other Their Customers

    It's a tough business world out there, and some direct-to-consumer brands think they are stronger together. Brands like ClassPass, Everlane and Winc are striking up partnerships with other DTC brands to share each other's Facebook audiences, send each other's customers emailed promotions and even look for ways to share samples of their products to the

  • This Platform Streamlines Your Customer Management

    Show your customers how much you care with HelpCrunch Customer Platform.

  • How to beat the customer complaints robots

    Gone are the days when you could pick up the phone and speak to someone about a complaint. Customers are routinely forced to spend hours on hold, or promised callbacks that never come.

    Mail Online